Moon Beach Resort Terms and Conditions
Moon Beach Resort (to be referred to as "the Resort") does not assume responsibility for those inherent risks which may
cause unfortunate accidents or incidents during ordinary travel conditions. The Resort will not be held responsible for injury,
death, damage, loss, delay, cost, expense, or inconvenience arising from travel misfortunes beyond our control.
Deposits:

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A 20% deposit is due at the time of booking
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Deposits are non-refundable but may be used towards a future trip. (Must be used within two years from date of
receipt).
Payment:
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Final Payment is due at least 40 days prior to departure and is non-refundable.
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Accommodation Payment can only be paid by Bank Transfer
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Payment at the resort for services is Indonesian Rupiah Cash only no Credit Cards accepted.
Please Note: There are no Credit Card facilities on the Island and the only available ATM in town accepts Mastercard cards
but not Visa cards unfortunately. If necessary we will accept Australian & USD but are only able to change notes in
good condition and in large dominations.
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Any form of payment constitutes acceptance of the Terms and Conditions stated on this site.
Cancellation Policy:
Cancellation of a trip must be made within 40 days of your departure date. There are no refunds or partial refunds
given for early departures from a designated charter, poor surf, inclement weather or natural disaster. In addition,
there are no refunds given for reasons pertaining to unstable global, national, or local political situation.
Documents:
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Passports must be valid for at least 6 months from the date of arrival. Or you will not be allowed to enter Indonesia.
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VISA on arrival at Medan Airport $35.00 USD Cash valid for 30 days for Australian, American and most European
countries. Indonesia also has free Visa list for certain countries.
Airline Related Information: (Please Read Getting Here & Away)
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The Resort is not responsible for airline board fees or baggage policies.
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The Resort does not accept any responsibility for late arrival or non-arrival of surfboards/surfboard bags or any other luggage.
Health:
The Resort is not responsible for any health problems arising from environmental factors during your stay.
Travel Insurance : Medical Emergencies: See our Travel page
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Travel Insurance is mandatory for all Surfers and Fishing Charters guests. Moon Beach Resort has teamed up
with STI. Travel Insurance We are now offering our Australian guests the best surf travel insurance for surfing
and fishing enthusiasts with a specific air to land EVAC plan in place for our region. Our Surf Travel Insurance
is available at a specially negotiated discount rate. The Comprehensive Travel Insurance Plan has been
designed for surfers and fishermen with cover for you when surfing or fishing with us.
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Our aim is to promote a great comprehensive travel insurance product and provide our guests and their families
with confidence that they have the best air to land Evac for emergency assistance.
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SureSave has just launched new WE.Assist product - their Australian operated Emergency Assistance division.
Delivering Australian travelers a truly Australian Emergency Response Service, available 24/7.
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Plus if you book your travel insurance as soon as your book your deposit and prepaid travel arrangement costs,
you will have cover if you have to cancel due to unforeseen circumstances outside your control, sudden illness
or serious injury that prevent you from continuing your trip.
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To compare or get an online quote, please visit http://surftravelinsurance.com.au/moon-beach-resort
RESPONSIBILITY
The Resort will use all due care for the provision of its services and activities provided to guests. Guests participate in
activities and use services at Moon Beach Resort at their own risk. No liability or responsibility is accepted by the
Resort for any injury, illness, damage, loss, accident, expense, or any other claim arising from involvement in any
activities or provision of any services howsoever suffered, even in circumstances where staff of Moon Beach Resort
may have negligently breached any duty of care that it or they may owe or have owed in connection with such
activities, conduct, supervision, or the provision of services. The Resort will not be liable for direct or indirect losses,
arising from any such injury, illness, damage, loss, accident, or expense including consequential loss or economic
loss however caused.
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